Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

 

As a Technology Support III team member in Commercial and Investment Bank's Markets Tech Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

 

Job responsibilities

Provide end-to-end application or infrastructure service delivery to enable successful business operations of the firmSupport the day-to-day maintenance of the firm’s systems to ensure operational stability and availabilityAssist in the monitoring of production environments for anomalies and address issues utilizing standard observability toolsIdentify issues for escalation and communication, and provide solutions to the business and technology stakeholdersAnalyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

 

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesExperience in programming language - PythonStrong Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloudStrong Exposure to observability and monitoring tools and techniquesStrong understanding with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

 

Preferred qualifications, capabilities, and skills

Knowledge of one or more general purpose programming languages or automation scriptingExperience in Linux and Networking LanguageExperience in any Relational DatabaseExperience supporting Fixed Income traders and risk management applications