Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Infrastructure Platforms-Data Protection and Recovery product line, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firmSupports the day-to-day maintenance of the firm’s systems to ensure operational stability and availabilityAssist in the monitoring of production environments for anomalies and address issues utilizing standard observability toolsIdentify issues for escalation and communication, and provide solutions to the business and technology stakeholdersAnalyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

Formal training or certification on Technology Support concepts and 3+ years applied experience

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services3+ years of experience in supporting enterprise data protection products such as Cohesity, Commvault, or NetBackupDemonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloudExperience in observability and monitoring tools and techniquesExposure to processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkAvailable for late shift which includes either a Saturday or Sunday

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scripting