By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice (https://jobs.takeda.com/privacynotice) and Terms of Use (https://www.takeda.com/terms-and-conditions/) . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** About this role: The Tech Operations and Support, Senior Support role focuses on providing advanced technical support to employee end users. This includes managing and troubleshooting personal computers, servers, mainframe applications, data/voice networks, and ERP systems. By ensuring the smooth operation of these systems, this role helps maintain productivity and efficiency within Takeda. How will you contribute: * Acquire, install, and upgrade PC components and software * Diagnose and resolve complex technical issues through user discussions and coordination with internal and external support teams * Respond to user requests and research problems associated with telecommunications networks * Provide real-time end user ERP systems support and training to facilitate knowledge transfer * Utilize specialized skills to tackle complex tasks and support senior-level executives * Engage in strategic communications with internal and external contacts * Work independently within established procedures and practices * Holds CompTIA A+ certification and applies troubleshooting skills effectively in complex situations * Experienced in diagnosing and resolving issues with various peripheral devices * Utilizes Active Directory knowledge to manage and support user access and system organization * Skilled in operating and troubleshooting Windows 10 and Mac OS environments * Familiar with Apple iOS and Android systems, providing support and configuration * Proficient in using Microsoft Office 365 tools to enhance workplace productivity * Manages and resolves issues using established issue tracking systems * Certified Microsoft Professional with advanced understanding of software applications * Applies knowledge of Local Area Networks to maintain and troubleshoot network issues As this level you will apply your comprehensive technical expertise, gained from a high school diploma and relevant working experience, to solve complex problems. Your proficiency allows you to work independently, often serving as a resource for less experienced colleagues. Errors in this role are impactful, necessitating a thorough approach to your work. You will collabor **Locations** IND - Bengaluru **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time