At JPMorgan Chase, we are committed to delivering exceptional client service and fostering a culture of excellence, innovation, and inclusivity. As a global leader in financial services, we value diversity and collaboration, creating an environment where every team member can thrive and contribute to our shared success. Joining our team means being part of a dynamic organization that prioritizes professional growth, offers competitive benefits, and encourages creativity and teamwork. If you are passionate about making a difference and driving positive change, we invite you to explore the exciting opportunities with us and help shape the future of finance.

 

As a Technology Support Analyst within the Transmission Support Team, you will provide 24/7 support to clients leveraging digital, end-to-end solutions. You will be challenged to stretch outside your comfort zone, learn new things, and challenge the status quo, helping the team evolve to better meet the needs of our clients and internal partners.

 Job Responsibilities: 

Take full ownership and timely resolution of inquiries received via phone, email, and internal case transfer from clients and internal partners Advocating on behalf of client to ensure client needs are met when working with business partners Escalating of issues in a timely manner, ensuring that the defined escalation procedures are followed Troubleshooting and investigation of client connectivity issues, processing failures, and transactional inquiries Reaching out to clients and internal partners proactively to address processing errors or in support of platform changes Troubleshooting of file transmission problems for all rejected files, connectivity, and security related errors or failures Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards 

 

 Required Qualifications, Skills and Capabilities: 

5+ years of Customer Service experience  Self-motivated and self-managing, demonstrating sound judgment and effective decision making Effective analytical approach and complex problem solving skills Proven organizational skills, deadline-oriented, and ability to successfully multi-task and Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance Able to work outside of normal coverage hours as needed (including weekends and holidays)and work remotely Able to build and maintain good working relationships with business partners and technology 

 

Preferred Qualifications, Skills and Capabilities 

Technical Customer Service experience  Robust knowledge and familiarity with text based file formats and experience working with Wholesale Payments processes 

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.