Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

Responsibilities:

Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activitiesProvides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagementsPerforms all responsibilities of team members from applicable teamsWorks with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiativesParticipates and helps with resource interviews and onboarding processesPerforms access reviews, conducts compliance activities, and serves as a delegate for administrative processesCreates the on call rotation schedule and ensures support for off hours, weekends, and release windows

Required Qualifications:

5+ years of previous hands on experience as developer and/or performance architectAn understanding of web protocols including HTTP, HTTP, Citrix etc.Any experience in any load management applications like LoanIQ (Finastra). If someone has development experience, that will be better.Must be well versed in using VUGen 9.5 or greater for advanced test script development beyond the built-in record and playback capabilities.Experience in Programming languages such as C, Java, SQL query development, Scripting, etc. Also requires specialized Python programming skillsAbility to use different monitoring/profiling tools (Dynatrace, CA Wily Introscope, AWR reports etc.) to monitor, gather, and report application performance on Windows or Linux machinesKnowledge of Splunk to be able to do better load test analysis.Has an understanding of the distributed load test environments, and the application architectureKnowledge of performance bottlenecks and end-to-end performance web performance measuresStrong analytical skills with a natural ability to research and resolve complex systems, applications and user issuesExcellent verbal and written communication skillsAbility to troubleshoot issues in the load and performance test environment

Desired Qualifications:

LoadRunnerAbility to use different monitoring/profiling tools (Dynatrace, CA Wily Introscope, AppDynamics, AWR reports etc.) to monitor, gather, and report application performance on Windows or Linux machines ;Has an understanding of the distributed load test environments, and the application architectureAn understanding of web protocols including HTTP, Citrix etc

Skills:

CollaborationInfluenceProduction SupportRisk ManagementSolution DesignAnalytical ThinkingArchitectureInnovative ThinkingResult OrientationStakeholder ManagementAdaptabilityAutomationDevOps PracticesProject ManagementSolution Delivery Process

Minimum Education Requirement: Bachelor’s degree in computer science or engineering or equivalent work experience.

Shift:

1st shift (United States of America)

Hours Per Week: 

40