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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The TSG Technician II ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. This role leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. This position is responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). This person provides technical training and development to departmental resources and customers. The TSG technician actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics and applies approved principles for evaluating and setting goals and measures to deliver results. This role establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. This position may require coding, programming and/or integration with external customer technology and systems, and utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

This role performs technical, analytical, or maintenance work and requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. This person applies experience and skills to complete assigned work within own area of expertise, works within standard operating procedures and/or scientific methods and works with a moderate degree of supervision. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.

Qualifications

Required

Must be located in the same geographical area as the job or be willing to self-relocate.Must have a valid driver's licenseMust be willing and available to travel by car as necessary to nearby centers for work via personal vehicle (frequency based on need for projects or break/fix issues; overnight travel is infrequent but required for a standard one-week training in either MD or TX, which will be scheduled in advance)Must be willing and available to work varying shifts based on the needs to cover the operational sorts in the building(s)Demonstrates ability to communicate highly technical information to both technical and non-technical usersDemonstrates working knowledge of Microsoft Operating Systems (operating systems/software)Must be able to grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds

Preferred

Associate or bachelor's degree (preferably IT-related)Possesses experience with VPN, Citrix, Symantec, Remote Desktop Apps, Active Directory and various web browsersTechnical Certifications such as A+ and Network+Prior technical work experienceExperience troubleshooting thermal printers

Additional Information

This job is an internal grade 009The last day to apply for this position is 8/25/25 (11:59 PM EST)This is an on-site position and is not flexible or remoteRelocation assistance is not available for this role.Shift: Mon-Fri 2:00 PM - 11:00 PM with a one-hour lunch break included

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.