**_This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month._** **_Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future._** **Essential Duties and Responsibilities:** + Assist business units with creating Disaster Recovery Exercise plan documents + Planning for Disaster Recovery Exercises + Facilitate testing and exercises related to disaster recovery + Project planning and tracking for creating exercise plans and executing exercises + Document exercise results, create after-action report + Lead Technical reviews of after-action reports with business units and leaders + Troubleshoot and solve complex escalated problems with network connectivity involving local and wide area networks. + Provide solutions on complex problem resolutions to support team. + Communicate technical information to others. + Stay abreast of, and comply with, company and department policies and procedures.· Identify, research, and resolve system data integrity issues/anomalies and report them to appropriate software development area. + Effectively communicate to clients, peers, and management any system issues that affect the quality or reliability of supported systems. + Document product problems and their resolutions in a solutions database for future analyst reference. + Assign tasks to support analysts, track and report progress, monitor key success indicators and report adverse trends to management. + Prepare written and oral presentations on software, product enhancements, and assigned projects. + Stay abreast of technology developments, identify potential impacts to the existing technology environment, and disseminate information to appropriate entities. + Identify trends in problem reports, as well as research and provide our clients best practice recommendations. + Perform other duties and responsibilities as assigned. **Advanced Knowledge of:** + System functions and physical components. + Operating systems, resources and services. + European and US power + Data networks and protocols. + Networking, mainframes, standard operating systems and personal computer applications. + Network architecture, back-office systems and proprietary software. **Skill In:** + Smartsheets + Project management and tracking experience + Microsoft Office Applications + Technical writing and presenting technical documents **Preferred:** + Experience in Sunbird DCIM is Preferred: **Ability to:** + Participate in on call rotation on an occasional basis + Work occasional after hours support including weekends + Travel up to 25%