Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Job Summary: 

What does this role aim to achieve in the firm/what impact does the role create  

We are seeking a dynamic and experienced Sales & Solution Manager for Technology Managed Services. The ideal candidate will have 7–10 years of experience in developing and selling end-to-end managed services solutions across IT towers including infrastructure, cloud, cybersecurity, applications, digital workplace, and service management. This role will be responsible for crafting tailored managed services offerings, driving business development efforts, leading client engagements, and positioning the organization as a strategic technology partner. 

 

Roles and Responsibilities: 

Daily tasks and delivery expectation  

Lead solutioning and design for enterprise clients across all technology towers. 

Engage directly with clients to understand business needs, define requirements, and tailor managed services offerings. 

Collaborate with internal teams (delivery, pricing, alliances, and legal) to build winning proposals and value propositions. 

Develop go-to-market strategies for managed services and participate in pipeline building activities. 

Articulate and present complex managed services models, including SLAs, XLAs, KPIs, TCO, and ROI, to clients and internal stakeholders. 

Support sales cycle from qualification to negotiation and closure, ensuring alignment with client strategy and internal capabilities. 

Stay up-to-date on market trends, competitive positioning, and innovation in the managed services space. 

Expected Skills: 

Specific learned abilities or technical skills  

Proven ability to craft and sell multi-tower managed services solutions. 

Strong knowledge across IT infrastructure, cloud, cybersecurity, applications, and digital workplace. 

Excellent communication and presentation skills with the ability to engage with C-level stakeholders. 

Experience in building TCO models and driving commercial discussions. 

Strong teamwork and collaboration skills with a solution-oriented mindset. 

ITIL certified. 

Expected Competencies: 

Values, behaviors & attitude 

Can-do attitude and willingness to learn and develop 

Ability to be agile and thrive in a high pressure environment 

Required Language Skills: 

Proficient in written and spoken English and Arabic 

Minimum Education and Specific Qualification: 

Bachelor’s degree in Information Technology, Engineering, Business, or related field. 

Years of  

Experience: 

7–10 years of experience in managed services sales, solutioning, or presales roles.   

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date