NY HELP No Agency Information Technology Services, Office of Title Technology Analyst 1-Product Management (Project Assistant) Occupational Category I.T. Engineering, Sciences Salary Grade NS Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $86681 to $109650 Annually Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.50 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 50 Wolf Road, Floor 2 City Albany State NY Zip Code 12232 Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies. Under the direction of the Information Technology Specialist 4 within Dedicated Support, Department of Transportation (DOT), the Technology Analyst 1 – Product Management (TA 1-PM) will play a pivotal role within the Enterprise Architecture team, working closely with the Strategy team to understand customer needs to identify, evaluate, and recommend technology solutions that effectively address specific DOT business needs. The TA 1-PM will work closely with DOT and ITS stakeholders across various teams to understand business and technical requirements, analyze potential solutions, and ensure the selected product aligns with DOT’s overall strategic goals and ITS’ technical architecture and policies. This position will play a critical role in driving revenue growth by enabling the ITS Dedicated team to win new business and expand existing DOT relationships.Duties include, but are not limited to, the following:Customer Engagement • Collaborate with DOT and ITS to understand their business challenges and technical requirements.• Conduct needs assessments and gather detailed information about DOT’s business operations• Analyze existing business and technical processes and identify areas for improvement through technology solutions.Research and DevelopmentResearch and evaluate potential technology solutions, including software, hardware, and cloud-based services.• Conduct market research and competitive analysis to identify leading products and emerging technologies.• Engage in proof-of-concept (POC) projects to test and validate potential solutions.• Assess and document the technical feasibility, scalability, and security of proposed solutions.• Collaborate with Solution Architects and Product Owners to ensure solutions are technically feasible and aligned with product roadmaps.Product Demonstrations and Presentations• Deliver compelling product demonstrations and presentations to showcase the value of the company's solutions.• Effectively communicate technical concepts to both technical and non-technical audiences.• Answer technical questions and address concerns from prospective clients.Recommendation and Justification• Prepare comprehensive reports and presentations summarizing findings and recommendations.• Develop proposals that clearly articulate the benefits, costs, and risks associated with each solution.• Present recommendations to DOT and ITS stakeholders and decision-makers, effectively communicating the rationale behind the proposed solution.Competitive Analysis• Stay up-to-date on industry trends and emerging technologies • Contribute to the development of best practices and standards for technology evaluation and selection.• Participate in cross-functional teams and projects as needed.• Research and analyze competitor products and solutions.• Identify key differentiators and develop strategies to position our solutions effectively.Documentation and Knowledge Sharing• Create and maintain technical documentation, including solution architectures, design specifications, and best practices.• Share knowledge and expertise with the sales team and other internal stakeholders. Minimum Qualifications MINIMUM QUALIFICATIONSNon-competitive: Five (5) years of *information technology experience, one (1) year of which must be within the appropriate specialty**EDUCATION/EXPERIENCE SUBSTITUTIONS**Substitutions: Associate’s degree with 15 semester credit hours in computer science or a related field substitutes for one year of general information technology experience. Candidates in a bachelor’s degree program with at least 15 semester credit hours in computer science or a related field can substitute for one year of general information technology experience.Bachelor’s degree in any field including or supplemented by fifteen (15) semester credit hours in computer science or a related field substitutes for three years substitutes for three (3) years of general information technology experience. Any bachelor’s degree substitutes for two years of general information technology experience.Master’s degree or higher in computer science or related field substitutes for one year of general information technology experience.**Specialty includes experience within one or more of the following information technology disciplines: artificial intelligence, cloud solutions, human centered design, product management, quality assurance, rapid application development, robotic product management, and geospatial information services.Technical Skills• Strong understanding of Cloud Computing (AWS, Azure, GCP), Cybersecurity, Data Analytics, Networking, and Software Development• Experience with solution architecture methodologies and frameworks.• Proficiency in creating technical diagrams and documentation.• Knowledge of relevant industry standards and best practices.• Understanding of IT infrastructure, operating systems, databases, and networking concepts.Soft Skills• Excellent communication and presentation skills (written and verbal).• Strong problem-solving and analytical skills.• Ability to understand and translate business requirements into technical solutions.• Excellent interpersonal and relationship-building skills.• Ability to work independently and as part of a team.• Strong customer service orientation.• Ability to manage multiple projects and priorities simultaneously.Please note: • Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. • Appointment to this position is not final until all agency approvals have been granted. Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.Fingerprinting and background check are required for employment with ITS.Details of the position will be described further if you are selected for an interview. Salary Commensurate with experience Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off • Thirteen (13) paid holidays annually • Up to Thirteen (13) days of paid vacation leave annually • Up to Five (5) days of paid personal leave annually • Up to Eight (8) days of paid sick leave annually • Up to three (3) days of professional leave annually to participate in professional development Health Care Benefits • Eligible employees and dependents can pick from a variety of affordable health insurance programs • Family dental and vision benefits at no additional cost Additional Benefits • New York State Employees’ Retirement System (ERS) Membership • NYS Deferred Compensation • Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds • Public Service Loan Forgiveness (PSLF) • And many moreThe Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.This position may require critical services to be performed outside of normal work schedule. Some positions may require additional credentials or a background check to verify your identity. Name Michael Penticuff Telephone 518-473-0398 Fax 518-402-4924 Email Address PostingResponses@its.ny.gov Address Street NYS Office of Information Technology Services Swan Street Building, Core 4 City Albany State NY Zip Code 12220 Notes on Applying To apply, please submit a cover letter and resume. Please indicate that you are applying for the Technology Analyst 1 – Product Management (Project Assistant) position and include the Vacancy ID in the subject of your email.Your Social Security number may be required to confirm eligibility.