At ABC, we brew the joy of true togetherness to inspire a better world. A big part of that means brewing better people with the heart of our company in our four values:

Passion for consumers and customers Care for people and planet Enjoyment of life Courage to dream and pioneer

Job Purpose:
Supporting end users; creating new computers, repairing hardware, monitoring IT assets, and contributing to customer satisfaction. Acting as the first line of support for all IT hardware issues. Managing IT inventory on a daily basis and maintaining accurate custody records in accordance with the hiring and issuance cycle 

Duties & Responsibilities:

Point of contact with suppliers, responsible for following up on devices sent for repair to ensure everything is on track. Weekly reporting on sent devices and their status. Basic computer setup through manual operating system installation.Responsible for first-level diagnostics of UPS devices, printers, and projectors. Inspect all devices before entering the storage (computers, printers, copiers, projectors). Responsible for installing and testing computers and printers at various company sites. Provide support for device installation or inspection/replacement of cables or any peripheral devices. Maintain daily warehouse transactions. Prepare the sale and scrap list for approval and proceed according to company policy Organize and arrange the repair room, record and track all repair room issues from receiving the problem to delivering it to the userProvide first-line support for ABC devices (such as printers, projectors, tablets, and GPS devices) Perform passive network cabling installation, labeling, testing, and maintenance. Handle network device replacements, including switches, access points, and related hardware. Troubleshoot and resolve CCTV/camera system issues, including connectivity, configuration, and hardware faults. Support IT team with on-site technical tasks as required. Ensure all work is completed according to company standards and safety guidelines. Maintain accurate documentation of completed tasks and updates.

Education & Qualification :

Bachelor of Computer science Min 1 year of relevant experience  Basic understanding of networking concepts. Experience in passive cabling and hardware replacement is preferred. Knowledge of CCTV systems is an advantage. Good command of English Language