Job Description The Technician – Workplace Technology provides front-line technical support to ensure employees have reliable access to workplace technology tools. This role is responsible for troubleshooting, maintaining, and optimizing end-user hardware, software, and mobile devices in both on-site and remote environments. The technician supports incident resolution, request fulfillment, and technology onboarding, ensuring a positive and efficient end-user experience. Key Responsibilities:  • Provide Tier 2 support for desktop hardware, operating systems, collaboration tools, and business applications.  • Support and maintain laptops, desktops, mobile devices (iOS/Android), printers, and peripherals.  • Deploy, configure, and patch end-user devices using enterprise tools (e.g., Intune, SCCM, JAMF, or equivalent).  • Assist with onboarding/offboarding, including device provisioning, account setup, and orientation on workplace technologies.  • Provide remote and in-person support for hybrid and office-based users, including meeting room and collaboration technologies (Zoom, Teams, M365).  • Maintain asset inventory and lifecycle management for end-user hardware and software.  • Collaborate with the Service Desk team on escalated incidents and requests, documenting solutions in the knowledge base.  • Perform root cause analysis on recurring issues and recommend process or technology improvements.  • Support security standards by ensuring compliance with endpoint protection, encryption, and patching policies.  • Contribute to IT projects related to device upgrades, migrations, and process automation. Create and maintain documentation, guides, and training resources for end users and IT colleagues. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • 2+ years of IT support experience in a corporate environment  • Strong customer service, troubleshooting, and communication skills  • Experience supporting Microsoft Windows 10/11, macOS, and Microsoft 365 applications  • Experience with mobile device management (MDM) solutions (e.g., Intune, JAMF, Workspace ONE)  • Hardware deployment and lifecycle management experience  • Familiarity with remote support and ticketing tools (e.g., ServiceNow, Jira, Zendesk) Knowledge of networking basics (TCP/IP, VPN, Wi-Fi troubleshooting) • Experience supporting virtual desktop infrastructure (VDI) such as Citrix, Amazon Workspaces, or Azure Virtual Desktop  • Experience with ITIL-based service management practices  • Exposure to automation/scripting for end-user support (PowerShell, Python, etc.) Industry certifications (CompTIA A+, Network+, Microsoft Modern Desktop Administrator, Apple ACMT, ITIL Foundation)