Details Department: Ascension Pharmacy Services Schedule: Monday - Friday (8:00 AM-5:00 PM) Salary: $20.64/hr - $28.77/hr. Location: REMOTE (Texas based) 
Benefits Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA optionsFinancial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance Time to recharge: pro-rated paid time off (PTO) and holidaysCareer growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learningEmotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resourcesFamily support: parental leave, adoption assistance and family benefitsOther benefits: optional legal and pet insurance, transportation savings and more

Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.

Responsibilities

We are seeking a motivated and detail-oriented Pharmacy Technician to join our team,
focusing on medication adherence initiatives for Medicare Advantage members. This role
supports our patients by engaging directly with patients to identify and overcome barriers to
medication compliance. You will play a key role in improving patient health outcomes, reducing
hospitalizations, and supporting CMS Star Ratings goals for our Medicare Advantage
population.

Conduct outbound calls to Medicare Advantage members to assess medication adherence and address barriers to care causing non-compliance to medications.
● Educate patients on the importance of taking medications as prescribed, and resolve adherence barriers (cost, access, understanding).
● Document member interactions in appropriate systems with accuracy and clarity.
● Collaborate with pharmacists, providers, and health plan partners to facilitate medication access and ensure continuity of care. 
● Use pharmacy management software and electronic health records (EHRs) to support accurate, compliant documentation and communication.
● Assist in tracking and improving Part D adherence metrics (e.g., PDC for Diabetes, Hypertension, and Statin measures).
● Support special projects and campaigns as needed to promote health outcomes.

 

Required Qualifications:
● Active and in good standing: Certified Pharmacy Technician (CPhT) through PTCB or
NHA.
● 5+ years of pharmacy experience, preferably in a retail, mail-order, or health plan
setting.
● Proficiency in insurance claim adjudication, including troubleshooting and prior
authorization processing.
● Experience with cold calling patients regarding medication needs
● Strong understanding of Medicare Part D and medication adherence quality
measures.

 

Preferred Skills & Experience:
● Experience working with Medicare Advantage plans or health insurers.
● Prior experience in cold calling or telephonic outreach, especially in a patient
engagement or care coordination capacity.
● Familiarity with STAR Ratings programs
● Customer service-oriented with a patient-first mindset.
● Excellent verbal communication, active listening, and empathy.
● Comfortable using multiple systems and handling a fast-paced workflow.

Requirements

Licensure / Certification / Registration:

One or more of the following required:
Pharmacy Tech credentialed from the Pharmacy Technician Certification Board (PTCB) obtained prior to hire date or job transfer date. Licensure required relevant to state in which work is performed. Must possess all state and local qualifications.Pharmacy Tech credentialed from the National Healthcareer Association obtained prior to hire date or job transfer date. Must possess all state and local qualifications. Licensure required relevant to state in which work is performed.

Education:

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Why Join Our Team

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

 

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