PRIMARY FUNCTION

The Medical Records Technician is responsible for managing and maintaining accurate, secure, and up-to-date medical records for the assigned region. This role ensures compliance with organizational policies and regulatory standards while providing exceptional support to clinics and staff on medical records-related processes.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

Perform redaction of sensitive information in compliance with HIPAA and organizational guidelines. Ensure compliance with federal, state, and local regulations, including HIPAA, regarding the handling of medical records. Maintain the confidentiality and security of patient information. Report any HIPAA Privacy Breaches to Compliance. Manage patient merges in the EMR to maintain accurate and consolidated records. Monitor the medical records bin in the EMR system to ensure timely processing of requests and updates. Monitor and triage the Medical Records department email inbox, ensuring timely responses to inquiries, requests, and escalations. Maintain medical records operations by following policies and procedures. Act as the primary resource for clinics and offices on medical records-related topics, providing guidance, training, and troubleshooting support. Serve as the point of contact for the region’s Release of Information (ROI) vendor and coordinate with the vendor to ensure timely and accurate processing of requests for medical records. Serve as the custodian of medical records for the region if needed, ensuring proper handling, storage, and retention of documents. Some travel is required to appear in court with a paper version or CD of the medical record when requested. Must be detail oriented, organized, and always maintain patient confidentiality. Other Duties and tasks as assigned.

 

 

 

QUALIFICATIONS

EDUCATION:

High School Diploma or equivalent. 

EXPERIENCE:

Prefer one to two years’ work experience.

 

LICENSURE / CERTIFICATION

Health Information Management (HIM) Certificate or Medical Records experience.

 

KNOWLEDGE, SKILLS, AND ABILITIES

Strong computer skills are a must, word, excel and willingness to learn new software. Experience with electronic medical record (EMR) systems, including patient record management and redactions. Strong understanding of HIPAA and other healthcare privacy regulations. Excellent organizational, communication, and problem-solving skills. Ability to work independently and collaboratively with clinic staff, vendors, and regional teams.

 

TYPICAL WORKING CONDITIONS

Non-patient facing May rotate working in the office and remote/telework. Office-based with occasional travel to regional clinics as needed. May require up to 20% travel to regional clinics. Working in a business office environment.  Involves telephone contact interaction with managers, providers, or attorneys. May require sitting for long periods.  Must be able to communicate clearly both written and verbally. It is necessary to view and type on computer screens for long periods and to work in a high-volume environment. 

 

OTHER PHYSICAL REQUIREMENTS

Vision Sense of sound Sense of touch  

 

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job.