At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. **Job Summary** Iron Mountain is seeking a motivated Technical Writer to join our Digital Business Unit team. In this role, you will be responsible for developing high-quality technical documentation and enablement resources that ensure the success of our implementation projects and help customers unlock the full potential of our products. You will be part of the Global Product Platform & Technology team, a group dedicated to bridging the physical and digital worlds by creating exceptional customer experiences. **What You’ll Do** In this role, you will: + **Responsibility 1:** Develop and maintain clear, concise technical documentation and Help Center resources, translating complex Software as a Service (SaaS) concepts into accessible content for end-users and developers. + **Responsibility 2:** Collaborate with Subject Matter Experts (SMEs), including engineers and product managers, to gather technical insights and ensure documentation accuracy across the product development lifecycle. + **Responsibility 3:** Ensure compliance with established style guides and organizational standards by conducting regular audits of existing content to align with the latest User Interface (UI) and User Experience (UX) changes. **What You’ll Bring** The ideal candidate will have: + **2–5 years** of experience in technical writing within a Software as a Service (SaaS) or Platform as a Service (PaaS) environment. + **Strong knowledge** of documentation principles, information architecture, and markup languages such as XML, HTML, or CSS. + **Proven ability** in audience analysis and stakeholder management to tailor complex information for diverse technical and non-technical audiences. + **Bachelor’s degree** in English, Technical Writing, Technical Communication, or a related field. Category: Technology Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0097099