Role: Technical Writer with Telecom domain experience

Total Experience: 6-10 years

Job Location: Pune, Mumbai, Chennai and Bengaluru

Mode of Hire: Permanent

Job Roles and Responsibilities:

Gather and document business & technical requirements for Telecom. Research, design, write, and maintain technical documentation. Create and manage documentation in modern tools such as, Confluence, Swagger, FrameMaker and Oxygen xml. VoIP and SIP Protocol Knowledge Knowledge on IP networks (ESInet), call routing & location validation GIS & mapping tools (Esri certification – Good to have)

Job Requirements:

Collaborate with engineers, developers, QA, DevOps, and SMEs to gather information and ensure technical accuracy. Familiarity with version control systems (e.g., Git), CI/CD tools, and issue tracking platforms (e.g., Jira,). Design workflows for emergency response, call routing, and dispatch operations. Analyse call flows, GIS integration, and CAD systems for optimization. Ensure seamless interoperability between PSAPs, ESInet, and telecom networks. Act as a liaison between emergency teams, telecom providers, and IT developers. Develop UAT plans, support validation, and troubleshoot deployments. Maintain documentation, track incidents, and ensure FCC, NENA, and DHS compliance.