Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Position: Technical Writer
Experience: 3-5 years
Category: Software Development/ Engineering
Location: Chennai
Shift Timing - General shift. Ability to work in a non-conventional environment with virtual CGI teams spanning time zones across the U.S. and India.
Position ID: J0725-0150
Employment Type: Full Time
This is an exciting Documentation opportunity, which gives an individual the ability to work in a dynamic environment supporting multiple projects simultaneously. The ideal candidate has excellent written/grammatical skills and can review both functional and technical user documentation. The candidate must also have analytical skills and enjoy reading, writing, and learning new things. The candidate must be self motivated and organized.
For this role, CGI is looking for an individual with excellent written skills; analytic skills; a strong work ethic that takes full ownership of assignments; capable of meeting target dates and very responsive to requests for assistance; and the ability to effectively work with other geographically distributed team members and other teams. The individual must have experience with Microsoft Office tools such as Microsoft Word and Microsoft Excel, and must know how to format a document using pre-defined styles. The individual must be able to learn new skills quickly. Certification in Technical Writing course is preferred. Experience with Adobe RoboHelp is a big advantage but not required. Experience with JIRA and GitLab is also preferred but not required.
Responsibilities include reviewing functional and technical user documentation along with drafting documentation for new functionality. The Documentation member will work with functional and technical members to create online help and other forms of documentation that enhances the user experience.
• Write/review release notes for resolved defects, database changes and new enhancements.
• Write/review documentation for new enhancements or changes to the application.
• Format/review updates to existing guides/new guides.
• Update RoboHelp Projects.
• Ensure guides meet all accessibility guidelines.
• Generate PDF files.
• Use JIRA to review release notes and task assignments.
• Use automation and CGI approved Artificial Intelligence to improve documentation and create efficiencies in the Documentation Role.
Must-Have Skills:
Technical Skills:
• Proven experience working in a technical writing position.
• Experience using Microsoft Word to format documentation.
• Experience in MS Office 365 Word and Excel.
Functional Skills:
• Strong analytical skills to understand and write functional documentation for new enhancements.
• Excellent grammatical skills, which will be used in all aspects of this role.
• Ability to review and format functional and technical documentation.
• Ability to work in a non-conventional environment with virtual CGI teams spanning time zones across the U.S. and India.
• Independent and self-motivated with the desire and work ethic to thrive and excel in this geographically distributed teamwork environment.
• Strong communication skills (both written and verbal) to work synergistically with members from multiple teams and cultures.
Good-to-Have Skills:
• Experience with Adobe RoboHelp
• Experience in using Macros in Microsoft Excel
• Experience with JIRA
• Experience with GitLab/GitHub
• Technical Writing Course completion
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.