Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Positions in this function write and edit material for various organization publications, including but not limited to internal communications, speeches, press releases, and on-line content. May assist in estimating production costs and overseeing work done by external vendors. These positions typically report into a Communications Manager or Director.

Primary Responsibilities:

Write and edit internal web-based procedural materialReview and analyze current material and recommend revisions or changes in scope, format, and content for improvementsParticipate in projects and process improvement initiativesAssist with interviewing subject matter experts to become familiar with applications and production methodsAssist with validating deliverables for accuracy, readability, and usability while adhering to style guide standardsManage review, approval, and execution processes to ensure achievement of writing objectives in addition to quality and turnaround time standardsKnow audience(s) to be addressed in the writing process (e.g., who they are, where they are, how they prefer to get information, reading level and health literacy requirements)Monitor feedback on procedural material and address questions or concerns as appropriate; follow up with internal and external stakeholdersEnsures compliance with applicable timelines and quality standardsOther duties as assignedBasic, structured, standard approach to workComply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

3+ years of working knowledge in each of the following: Microsoft Office Suite including MS Excel, Power Point, and Word1+ years of experience in Optum Insight Payment Integrity1+ years Business or Technical Writing experience or writing experience across various industries (standard operating procedures, job aids, user manuals, and product release documentation)Developing proficiency level in Lean and process mappingProven excellent verbal and written communications, time management, and organizational skillsDemonstrated solid people skills with the ability to work with different levels of the organizationDemonstrated solid analytical skillsDemonstrated flexibility to work and support a "constant change" environment

Preferred Qualifications:

Undergraduate degree in Communication, English, or Business AdministrationCertification in Technical Writing1+ years of experience with HTML & CSSExperience with Microsoft Visio

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

 

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