At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

The Mechatronics and Sustainable Packing - Business Applications & Technology (BA&T) team is seeking a Technical Writer. As a Technical Writer, you will be responsible for creating and maintaining customer-focused content for technical and non-technical audiences associated to business applications [computer aided design, simulation, requirements management, lifecycle management] that enable the product development process.
In this role you will have the opportunity to:

• Collaborate with Business Applications team to optimize and maintain both internal and external-facing user guides, process guides, and application configuration documentation while maintaining a high bar for quality.
• Triage user feedback and take action to prioritize feedback.
• Work directly with development teams and stakeholders [cross-functional engineering disciplines, manufacturing, quality, safety and product/program managers] to produce world-class content.
• Create and maintain integrated help content and training on the Amazon training service consoles.
• Work with internal and external stakeholders to conceptualize and develop content that aids in user adoption of supported applications. This can include graphics, training material, or interactive storyboards.
• Create, maintain, and edit content for a global and technically diverse audience.
• Manage all aspects of the documentation process: planning, testing, maintaining, and delivery.
• Use metrics to identify underperforming content and develop plans for improvement.