Technical Support & Training Requisition ID: 45544 Job Location(s): Apodaca, MX Employment Type: Full Time Segment: Danfoss Climate Solutions Segment Job Function: Sales Work Location Type: On-site **The Impact You'll Make** Perform technical support activities under approval and supervision, using Danfoss systems and following guidelines and procedures, in order to provide agile and appropriate technical support to customers via telephone and email, provide internal support with basic technical knowledge about products, assist in warranty processes, and act in accordance with the company’s Ethics guidelines and Quality Policy. **What You’ll Be Doing** **Technical Support:** Provide timely and appropriate technical support to customers and the sales team via telephone and email. **Internal Support:** Provide support to the sales and administration teams regarding basic technical information on Danfoss products, consulting manuals, technical materials, and specialists. **Warranties:** Assist in the warranty process by redirecting requests to the appropriate department and issuing part return authorizations through Danfoss systems. **Technical Project Support:** Provide support in engineering developments for automation and control projects, creating CAD designs, programming in Danfoss controller languages, and performing commissioning and field implementations. **What We're Looking For** + 5 years of experience in technical support + Effective communication skills, both verbal and written. + Experience in using CAD and controller programming languages is preferred. + English advanced **What You'll Get from Us** 1. We promote from within and support your learning with mentoring, training, and access to global opportunities. 2. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. 3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. 4. You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. **Ready to Make a Difference?** If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. . Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.