Kforce has an enterprise client that is seeking a Technical Support Tech 2 in New York, NY. Duties Include: * Provides support to end users on a variety of issues * Identifies, researches, and resolves technical problems * Responds to telephone calls, email and personnel requests for technical support * Documents, tracks and monitors the problem to ensure a timely resolution Customer support role: * Email will come in with questions on how a device works, etc. * Will create support tickets as needed * Stay within SLA's * Try to troubleshoot tickets; If can answer, close; If not, will escalate to engineering team * Create write-ups on the steps to document the steps taken for reporting