Position Summary

Role and Responsibilities

DTV Technical Support & Training Engineer  (Main)

Technical support for Authorized Service Centres (ACS`s)Service Network management in Technical (Audit)Service and product Quality issue coordintionFeedback to SEC areas to improve based on Warranty Bill analysis in technicalReport back to Samsung Electronics (SEC) on incoming Quality trendReview and analyze the quality trendCreate training plans based on new product/technology introductionDTV Service activity for CE product Service quality improvementSVC Weekly report & Monthly reportTech Return product inspection & Scrap

SVC Coordinator (SI)

Service Network management  (Coordination)Service Network optimizationService Network management (SVC KPI, Agreement)Local Service CoordinationService Issue coordinateCover all Service legal issuesService satisfaction measuring & ImprovementLocal information collection about serviceConsumer complaints and inquiries coordinateCompetitor’s information report

PL management (SI)

PL system management (PL investigation and Report)To support direct supervisor upon whose request performs all other task

Skills and Qualifications

Qualification/Experience

Electro-technical educationTechnical background with CE productsMin. 5 years of experience on the Field in repairing CE products

Knowledge

Upper-intermediate command of EnglishAdvanced user of MS Office (Word, Excel, PowerPoint)

Job related Skills

Excellent organization, co-ordination, and time-management skillsHighly customer oriented with strong communication skillsGood team player and relationship building skillsPassionate and high level of responsibilityAble to cope with paper workHigh ability to listen to a person and their needs and to explain

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html