Seize your opportunity to make a personal impact as a Technical Support Specialist supporting our customer. GDIT is your place to make meaningful contributions to challenging projects, build your skills and grow a rewarding career.

At GDIT, people are our differentiator. As a Technical Support Specialist, you will help ensure the mission is never interrupted. Our work depends on a Technical Support Specialist joining our team to provide software application support and technical savvy to solve complex IT issues while delivering outstanding customer service.

HOW A TECHNICAL SUPPORT SPECIALIST WILL MAKE AN IMPACT

Use your a working knowledge of office automation products, web browsers, databases, and workflow applications, to contribute to our team.Be an active member of an Agile development team, attending daily scrum meetings, participating in Agile ceremonies, and supporting a set of highly viable and mission enabling software applicationsBecome an advanced user of the Finance and Travel applications supported by the customer organization.Serve as the first point of contact for customers seeking technical assistance with the custom web applications.Capable of determining the best solution based on the issue and details provided in a user’s written request.Collaborate closely with the development team and business subject matter experts to resolve user issues/requests.Direct unresolved issues to the next level of support personnel.Manage time wisely to adjust to a fluctuating volume of help requests.Provide accurate information for supported products or services.Record events, problems, status information, and resolutions in the help desk system.Potentially, surge to assist with manual testing requirements of new applications releases and document results in Jira.Follow-up with customers and update status information.Share feedback and suggestions from customers with the appropriate team members.Identify and suggest possible improvements on procedures.Assist in creating/maintaining system support documentation, such as ‘Frequently Asked Questions’ (FAQs) and user guides.

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.Experience: 5+ years supporting software applicationsRequired skills:Strong customer service skillsAdvanced experience with multiple web browsersEnd user technical support skillsDocumented experience performing remote troubleshooting through diagnostic techniques and pertinent questionsEffective writing skillsEffective time management skillsExcellent communication, problem-solving, and analytical skillsSecurity Clearance Level: Top Secret/SCI with PolygraphDesired skills & qualifications:Experience with customer support systems, like Remedy or ServiceNowExperience with the customer’s ESMT or ESP systemsExperience with an Agile development methodologyExperience with Jira and ConfluenceKnowledge of financial systemsExperience in manually testing web applicationsLocation: Chantilly, VA on customer siteHours: Contract Core hours 9-3US Citizenship Required

GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn from Rest and recharge with paid vacation and holidays

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