Job Title:

Technical Support Specialist (On-Site - Robina, Gold Coast)

Job Description

The End User Support team is a 100% on-site role who provides desk-side support to the local Concentrix site in Robina, as well as remote assistance across ANZ with their information technology and telephony infrastructure.
The role involves the setup, configuration and support of local site infrastructure including machine software and hardware, telephony (VoIP), printers and networks.

Due to the nature of the customers we support, the successful candidate must be an Australian citizen or permanent resident.

Looking to grow your IT career in a hands-on, fast-paced environment? Our End User Support team is seeking an IT Support Specialist to provide on-site technical assistance in our Robina office while also supporting teams across ANZ remotely.

In order to cover our client support requirements, the working hours for this role are between 10am and 6pm AEST.

This role is perfect for someone eager to expand their technical expertise, and enhance stakeholder experience. You'll be the go-to person for troubleshooting, setup, and maintenance of hardware, software, networks, telephony, and local IT infrastructure.

Due to the nature of our clients, candidates must be an Australian citizen or permanent resident.

What You’ll Be Doing:

Desktop & User Support – Install, configure, and troubleshoot Windows & Mac devices, manage accounts, and track IT assets.Network & Connectivity – Assist with LAN/WAN troubleshooting, patching, and basic network admin tasks.Telephony & VoIP – Support local VoIP infrastructure, diagnose issues, and coordinate handset replacements.Server & Security – Perform basic server troubleshooting, ensure patching and security compliance.Printers & IT Equipment – Provide first-level printer support, maintain video conferencing and smart board systems.Process & Compliance – Follow IT security guidelines, PCI/COPC standards, and contribute to documentation & knowledge sharing.

What You Bring:

1+ years of IT experience, with at least 2 years in an IT company in a similar remote or on-site support positionStrong skills in Windows & Mac support, troubleshooting, and hardware/software setupUnderstanding of networking (WAN/LAN), VoIP, and Active DirectoryAbility to diagnose & resolve IT issues independentlyExperience working with O365, Microsoft Office, network printers, and enterprise applicationsGreat communication skills and a customer-first mindset

Bonus Points If You Have:Experience with Cisco networking, Linux, or Uninterruptible Power Supply (UPS) systems

Why Join Us?

At Concentrix, you’ll be part of a collaborative, supportive IT team in a dynamic work environment. This is your opportunity to work hands-on with technology, take ownership of solutions, and grow your expertise while supporting a high-energy workplace.

Apply today and take the next step in your IT career!

Location:

AUS Gold Coast - Robina Town Centre Dr Lvl2

Language Requirements:

Time Type:

Full time

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