Technical Support Specialist (Helpdesk - Korean Speaker)

 Role and Responsibilities: Provide phone/email consultation to independently debug product problems reported by customer. Provides support on a worldwide basis. (Customers from Korea) Provide technical support to customers for technologies, products, and/or solutions. Typically, be responsible for resolving moderately and complex technical problems, depending on the customers' need. You will simulate technical problems in lab environment. You will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database. You will work closely with colleagues to achieve common goals. The engineer will strive to technical perfection and expertise. You will demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
Qualifications: Language Proficiency: Native or near-native proficiency in Korean (both written and spoken as will be supporting clients from the respective country) Proficiency in English is also required. Education: Degree / Diploma in any field – preferably in technology, Engineering Technology, Computer Engineering. Hands on experience on IOS-XR Router, IOS-XE architecture, Cable, SP Mobility, and optical. Minimum 4 years of technical experience in IP Networking, experience with Cisco Routing products such as ASR 9K, ASR9xx, or NCS. Experience and knowledge of Industry standard Routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, Basics of Multicast Fluency in English. Excellent written and verbal skills is required to be successful in this role. Team player. Ability to work in collaborative way to achieve end results. Previous experience in Support Role will be added advantage. Good to have networking knowledge (CCNA, CCNP)
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Location:
Kuala Lumpur, Malaysia

Recruiter-in-charge:
Name: Rodney Chong
Email: rodney.chong@airswift.com