Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day—enabling our customers to make the world healthier, cleaner, and safer.

We provide our global teams with the resources needed to achieve individual career goals while helping take science a step beyond by developing solutions to some of the world’s toughest challenges, from protecting the environment and ensuring food safety to helping find cures for cancer.

Role overview

Are you ready to advance your technical support career? Thermo Fisher Scientific is seeking a Technical Support Specialist to provide expert-level support for advanced laboratory automation and robotic platforms. This role provides advanced tier 3 technical support for customer systems through structured troubleshooting, remote diagnostics, and on-site investigations. You will work closely with Field Service Engineers, product specialists, and engineering teams to resolve hardware, software, and system integration issues.

You will act as a technical subject matter expert, working cross-functionally with R&D, Product Engineering, Quality, and Field Service to resolve systemic issues, influence product improvements, and strengthen service capability across internal and partner organizations.

This role requires a high degree of independent work and self-direction, as the primary engineering and support teams are in Finland. The ability to operate effectively across time zones, manage priorities autonomously, and collaborate remotely with global teams is essential.

This remote-based position involves frequent travel (up to 70%) to customer sites nationwide, with a preference for candidates based in the Northeast United States.

Key responsibilities:Provide Tier 3 / escalation-level technical support for complex laboratory automation and robotic systemsOperate independently in customer-facing and technical decision-making scenarios while coordinating remotely with global engineering and support teamsLead system-level root-cause investigations spanning robotics, electromechanical hardware, control software, firmware, and networkingSupport high-impact customer escalations requiring advanced diagnostics and on-site technical leadershipAct as a technical liaison between Field Service, R&D, and Product EngineeringDrive the development of technical documentation, service standards, and troubleshooting methodologiesDesign and deliver advanced technical training for internal teams and external partner service organizationsMentor junior technical support and field service engineersContribute to product improvement initiatives through structured feedback, failure analysis, and design inputEnsure compliance with quality systems, validation requirements, and regulatory standards

Qualifications:

Bachelor’s Degree with 7–10+ years of experience supporting laboratory automation, robotics, or complex electromechanical platformsProven ability to operate autonomously as a technical authority while collaborating effectively with globally distributed engineering and support teamsDeep expertise in robotic systems, motion control, sensors, and system integrationStrong experience troubleshooting software-controlled automation systems, including logs, diagnostics, and system performance analysisProven ability to lead technical escalations and operate independently in customer environmentsDemonstrated experience authoring high-quality technical documentation and delivering formal technical trainingExperience supporting partner service organizations or global service modelsWillingness to travel within the U.S. up to 70% of the time

Compensation and Benefits

The hourly pay range estimated for this position based in New York is $36.42–$54.63.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards