**Job Summary** Join our dynamic team as a Store and Enterprise Helpdesk Specialist where you will leverage your technical expertise to support and enhance our retail operations. With a focus on providing exceptional service you will troubleshoot and resolve technical issues related to POS software and hardware. This hybrid role offers a unique opportunity to work in a rotational shift environment ensuring seamless operations and customer satisfaction. **Responsibilities** + Provide technical support for store and enterprise systems ensuring efficient resolution of issues. + Troubleshoot and resolve technical problems related to POS software and hardware enhancing operational efficiency. + Collaborate with team members to identify and implement solutions that improve system performance. + Maintain detailed records of support requests and resolutions contributing to knowledge base development. + Communicate effectively with stakeholders to ensure understanding and satisfaction with technical solutions. + Monitor system performance and proactively address potential issues to prevent disruptions. + Assist in the deployment and configuration of new hardware and software supporting business growth. + Ensure compliance with company policies and procedures in all technical support activities. + Provide training and guidance to end-users enhancing their technical proficiency and productivity. + Participate in continuous improvement initiatives to enhance service delivery and customer satisfaction. + Adapt to rotational shifts ensuring consistent support coverage and operational continuity. + Utilize English language skills to communicate effectively in both written and verbal forms. + Contribute to the companys mission by ensuring seamless technical operations that support retail success. **Qualifications** + Possess strong technical knowledge with a focus on IT systems and support. + Demonstrate experience in troubleshooting and resolving POS software and hardware issues. + Exhibit excellent communication skills in English both written and verbal. + Show adaptability to work in a hybrid model with rotational shifts. + Display a proactive approach to identifying and resolving technical issues. + Have a minimum of 1 year of relevant experience in a technical support role. + Experience with domain skills in POS software and hardware is a plus. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.