Kforce has a client in Milwaukee, WI that is seeking a Technical Support Specialist to lead daily technical support operations, ensuring customers receive prompt, effective service. The Technical Support Specialist will manage escalations, coordinate field technicians, oversee hardware troubleshooting, and drive process improvements. This role requires hardware/software technical skills, go-getter attitude, and a customer-first mindset. Responsibilities: * Oversee daily technical support activities and meet service level agreements (SLAs) * Act as the primary escalation point for complex technical issues * Coordinate technician scheduling, hardware replacements, and returns * Monitor KPIs and implement process improvements * Collaborate with sales, product, and engineering teams * Train team members on products, systems, and customer service skills