Description · Provide technical support to internal and external customers on WK products, services, or processes. · Troubleshoot and resolve customer and employee issues for Wolters Kluwer products and online platforms. · Create and manage cases received through phone, email, and Salesforce cases. · Complete routine/daily requests. · Manage and complete long-term projects. · Manage multiple cases at one time, providing details and updates until resolved. · Work with customers to quickly get to the root of their problem. · Provide timely and accurate customer feedback. · Walk customers through a series of actions to resolve a problem. · Follow up with customers to ensure the problem is resolved. · Escalate to the correct team (technical, content, product management) for a resolution, then liaison between second level team(s) and the customer. · Provide support in the form of procedural documentation. · Keep team informed as new issues arise or processes are updated. · Support co-workers and promote a positive work environment. · Provide training to new employees on our various products/platforms. · Cross train on other products, systems, and processes. · Participate in product or system testing and review as required. Skills Technical support, cloud computing, sql server, Customer service, Troubleshooting, Windows, Help desk support, Help desk Top Skills Details Technical support,cloud computing,sql server Additional Skills & Qualifications Education: · Bachelor’s Degree OR · High School diploma or GED and · 2 years’ experience in a customer/technical support environment · PREFERRED: Degrees MIS, Information Technology Experience: · Experience working in a support center or equivalent environment · General troubleshooting · Computer/browser/network troubleshooting Experience Level Entry Level Job Type & Location This is a Contract position based out of Minneapolis, MN. Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.