Technical Support SpecialistAbout the Role Join a dynamic call center team where you'll provide first-class technical support across multiple channels—calls, emails, and chat. You'll troubleshoot issues, report bugs, and help customers navigate a range of software, hardware, and cloud-based solutions. Required Qualifications + 3+ years of technical support experience in software, hardware, web-based solutions, or e-commerce platforms + Excellent verbal and written communication skills + Proficient with Windows OS, mobile devices, and cloud-based tools + Strong analytical and troubleshooting abilities + Skilled in Microsoft Office Preferred Qualifications + Fluency in multiple languages + Passion for helping people and solving problems + Self-driven and able to work independently + Experience in firearms environments + Ability to explain technical concepts to clients with varying IT knowledge Nice-to-Have Skills + Familiarity with Law Enforcement + Networking knowledge + Excellent customer service + Tech-savvy and adaptable Job Responsibilities + Troubleshoot and resolve technical issues across various products and platforms + Build and maintain subject matter expertise on company offerings + Assist customers via calls, emails, and chat (60% calls, 40% cases/emails/chat) + Report bugs and trends to stakeholders for continuous improvement + Deliver empathetic, accurate, and timely support Performance Metrics + Service levels: response time, documentation, attention to detail + Call auditing: quality, empathy, accuracy + Productivity: number of calls/cases, call duration, CSAT, QA scores Pay and Benefits The pay range for this position is $55000.00 - $60000.00/yr. Excellent medical, dental, and 401K benefits Workplace Type This is a hybrid position in Scottsdale,AZ. Application Deadline This position is anticipated to close on Aug 1, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.