**Introduction** This job role requires the candidate to be able to understand Service Management framework. **Your role and responsibilities** You will be responsible for ensuring stable IT operations by managing incidents, problems, changes, SLAs, monitoring, and continuous service improvement, ensuring high availability and customer satisfaction. **Required technical and professional expertise** Candidate should have a working knowledge of Database technologies, Working knowledge of Linux and basic knowledge of service management framework. **Preferred technical and professional experience** ITIl education of certification IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.