**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** Providing technical assistance and support to end - users. This role focuses on maintaining the day - to - day operations of IT systems, resolving user issues, and ensuring the smooth functioning of the company's technology infrastructure **Required technical and professional expertise** * Basic understanding of Windows and macOS operating systems, including installation, configuration, and troubleshooting. * Familiarity with common business applications, such as Microsoft Word, Excel, PowerPoint, and Outlook. * Knowledge of network fundamentals, including TCP/IP, DNS, and DHCP. Ability to troubleshoot basic network connectivity issues. * Basic understanding of hardware components, such as motherboards, hard drives, and RAM, and the ability to diagnose and replace faulty hardware. * Experience with ticketing systems, such as Jira Service Desk or Zendesk, is a plus. **Preferred technical and professional experience** * JLPT N3 - N1 IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.