**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience **Your role and responsibilities** • Provide L2/L3 support for iWorks-DMS application. • Techno-functional knowledge of the iWorks-DMS application. • Fix the incidents within SLA. • Readiness to work in regular or afternoon shift. • Interact with users to understand the issues and resolve them. • Fix the code to resolve issues permanently. • Maintain Known error database(KEDB) for the issues raised in the application • Raise tickets with OEM, coordinate with them and test the application fixes provided. **Required technical and professional expertise** Hiring manager and Recruiter should collaborate to create the relevant verbiage. **Preferred technical and professional experience** Hiring manager and Recruiter should collaborate to create the relevant verbiage. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.