**Introduction** Join IBM’s Office of the CIO as part of the AccessHub initiative, a strategic program designed to centralize and streamline access management across the global IBM enterprise. AccessHub provides a unified view of "who has what" access, enhancing security, compliance, and user experience. **Your role and responsibilities** As a Technical Support Professional, you will be part of a globally distributed team based in India and Mexico, delivering 24/7 support for Identity Governance and Administration (IGA) platforms. You’ll play a key role in maintaining service reliability, resolving incidents, and driving automation and innovation in support processes. At IBM, you’ll be part of a team that’s transforming access management for one of the world’s largest enterprises. Through AccessHub, you’ll help deliver secure, seamless, and scalable identity solutions that empower IBMers worldwide. Key Responsibilities: * Deliver technical support for Saviynt and other IGA platforms, ensuring timely resolution of incidents and service requests. * Manage and respond to Severity 1 incidents, leveraging monitoring tools, integrations, and status pages. * Maintain custom connectors, scripts, and workflows for application onboarding and automation. * Collaborate with global teams to enhance support processes and implement innovative solutions. * Maintain and update SOP’s, documentation, and knowledge bases to support self-service and reduce ticket volume. * Participate in on-call rotations, including occasional weekend support. ------------------------- **Required technical and professional expertise** * 3+ years of hands-on experience in IGA implementation and support. * Strong domain knowledge in Identity and Access Management (IAM). * Proficiency in Saviynt or SailPoint or OIM, or ISIM. * Experience with REST/SOAP APIs using tools like Postman, and SQL. * Familiarity with ITIL processes and tools like ServiceNow or Jira. * Deep understanding of Saviynt Role Management Lifecycle, connectors, and integrations. * Exposure to ITIL processes and ticketing systems (e.g., ServiceNow, Jira). * Strong communication and collaboration skills in English. * Analytical mindset with a customer-first approach. * Passion for automation, innovation, and continuous improvement. **Preferred technical and professional experience** * Saviynt certifications or equivalent. * Experience supporting enterprise-scale IAM environments. * Strong scripting skills in Shell, JavaScript, Python, or Groovy. * Understanding of Kubernetes, SSO integration, and IAM best practices. * Familiarity with Linux/Unix/Windows environments and cloud technologies (AWS, Azure, IBM Cloud). IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.