Top Skills' Details 1. 3+ years working in and troubleshooting enterprise OpenShift (Kubernetes), AAP (Ansible Automation Platform), and/or RHEL environments. 2. High level of RH OS (RHEL and other flavors) experience and using tools such as curl, strace, wireshark, and kernel crash analysis. 3. Must be a self starter - they will train for this position but they want someone that wants to better themselves to bring more value to the customers they will be supporting. Certification requirements: Must have a minimum of 1 of these active certifications: RHCSA, RHCE, Red Hat OpenShift Certified Specialist in OpenShift Administration, Red Hat Certified Specialist in Ansible Automation, Certified Kubernetes Administration Description 5 net new roles broken down in below skill sets/specialties 2 candidates need to be Openshift focused, meaning either Red Hat Openshift or Kubernetes Certified. 2 need to be AAP, Ansible Automation Platform focused. Red Hat Certified Specialist in Ansible Automation is preferred. 1 we want a true Opensource generalist ALL of these candidates need to be strong in RHEL with the above 4 candidates focused in a particular platform, Openshift or Automation. This last role we want a true generalist, someone who has experience in Openshift, Ansible, Satellite, RHEL, etc. Location: These positions can sit fully remote, priority ill be given to those in Raleigh, NC Ideally would like at least 1 of these candidates to either sit in Pacific time zone or be willing to work that time zone while sitting in another time zone as they have a small gap in coverage for that time zone. Employment info: These will be Contract right to hire roles, end goal is for these folks to convert to FTE between the 12-18 month mark once they have gotten their feet wet and proven their skills. Environment: This team is a Technical Support team, they support Red Hat technologies within Government entities, it is a newer team that we are helping build out so it is an opportunity to be on the ground floor of a new team build out for long term growth within the organization as the team grows. Team: This team is NOT doing any engineering work as far as building environments, they are a high-level Technical Support team that is the escalation point for customers when they encounter issues in their environment. When the customers engineering team can’t figure an issue out, this is the team they call to get it fixed. Customer interaction and communication is super important, this team will interact with customers by phone, email, and chat to get issues resolved. Day to day will be both actively working in the que with customers as well as working back log tickets that need to be completed. Primary Job Responsibilities ● Given the nature of the work we require that the engineer be able to get a clearance and be comfortable being subjected to an extensive background check. ● Act as the direct contact and adviser for customer inquiries about their Managed Red Hat OpenShift Container Platform service through our Customer Portal as well as by phone, using remote access tools and different partner channels. ● Deliver an exceptional customer experience by using professional communication, applying product knowledge and deep troubleshooting to resolve a variety of issues ● Perform technical troubleshooting using tools like curl, strace, wireshark, and kernel crash analysis, to investigate and resolve technical issues with components such as CRI-O, networking, system performance issues, Kubernetes, OpenShift Container Platform, and RESTful API calls. ● Manage incident and issue workloads, to ensure that all customer issues are handled and resolved in a timely manner. ● Strong work ethic, able to work as part of a team and focus on customers and fixing their issues ● Be available to perform weekend shift duties on a rotational schedule Pay and Benefits The pay range for this position is $59.00 - $59.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 30, 2025. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.