By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Job Summary** We are seeking a detail-oriented and tech-savvy Technical Support Engineer to provide expert support for our Laboratory Information Management System (LIMS). The ideal candidate will have strong problem-solving skills, a keen understanding of laboratory workflows, and the ability to ensure the system operates optimally to support laboratory operations. **Key Responsibilities** **System Support & Troubleshooting** : + Provide technical assistance to end-users for LIMS-related issues. + Diagnose and resolve software, hardware, and network-related errors in coordination with the IT team. **System Maintenance** : + Monitor the LIMS environment’s performance and ensure uptime. + Implement periodic software updates, patches, and upgrades in compliance with regulatory standards. **End-User Training** : + Conduct LIMS training sessions for laboratory staff. + Develop user guides, training materials, and documentation. **Configuration & Customization** : + Handle configuration requests and adapt the system to meet specific laboratory workflows. + Collaborate with stakeholders to define, improve, and implement system enhancements. **Collaboration** : + Act as a liaison between the laboratory, IT teams, and third-party LIMS vendors. + Partner with teams to address regulatory requirements, data integrity, and compliance. **Incident Reporting & Documentation** : + Maintain detailed logs of technical incidents and resolutions. + Document all system changes and ensure adherence to standard operating procedures (SOPs). **Required Skills & Qualifications** + Bachelor’s degree in Computer Science, Information Systems, or related field. + **Experience with LIMS platforms** (e.g., LabWare, LabVantage, STARLIMS, or similar). + Strong troubleshooting skills related to software, SQL databases, and systems integration. + Familiarity with laboratory processes and workflows in industries like Pharma, Biotech, or Healthcare is highly preferred. + Knowledge of regulatory requirements (e.g., GxP, FDA 21 CFR Part 11). + Excellent communication skills and customer-focused attitude. + Ability to work independently and efficiently under pressure. **Preferred Qualifications** + Experience in programming or scripting (e.g., Python, JavaScript). + Database management skills, including SQL queries and reporting tools. + Knowledge of API integrations and system interoperability. + Previous experience in a regulated environment such as healthcare, life sciences, or pharmaceuticals. **Working Conditions** + Primarily office-based with occasional visits to lab facilities. + May require on-call availability to address urgent technical issues. **Locations** IND - Bengaluru **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time