General Information Req # WD00083220 Career area: Information Technology Country/Region: Indonesia City: Jakarta Pusat Date: Tuesday, May 27, 2025 Working time: Full-time Additional Locations:  * Indonesia Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

Summary: This role is primarily a Technical Support role based in local country. In this role you be delivering best in class support to Lenovo’s customers. Over email, meeting and frontline report you will be accurately diagnosing reported problems within the client product portfolio (notebooks, desktops & tablets), dispatching parts and or an engineer to site as needed. This activity will also include, working on customer escalations with support from a Product Engineer as needed. In this role you will receive continuous technical development and training as part of a regional technical support team

Qualification and Experience

Bachelor’s degree in IT or Hardware or related discipline.Good to great knowledge on hardware and Windows/Android operating systemsExcellent troubleshooting skills on laptop/desktop.Good command in English and Bhasa Indonesian languageAble to train and cascade information to the service partner teamProven ability to learn new and complex technologyAble to prioritizes in a fast paced, dynamic work environmentAble to problem solve and think laterallySolid IT Support experience for end-user (Onsite/Remote support)Hand on experience on PC hardware or software installation / removalSystematic and logical thinkingSelf-motivated to work and learn

 

Key Responsibilities

Provide technical case escalation to Product Quality TeamSpare parts review and defective analysis enquiry support from regional operation/parts teamCritical case (critsit) escalation and managementService Parts quality issue escalation to Parts Quality team Attend Master Trainer trainingHandle daily escalation / Inquiry from internal and external team, visit customer when neededBiweekly Interlock meeting with Product Team and Service Delivery TeamServe as Field service training focal, send out training alert for NPI training and field CE training, CE training account maintenanceSupport Lenovo service partner on technical case enquiry for local countryTroubleshooting guide review/update and distribution to service partnerTechnical tips distributionTrave - 5-10% travel to customer site
Additional Locations:  * Indonesia * Indonesia