Responsibility:

Server North American, European, Asia Pacific customer in Chinese & English bilingual language at Call Center via phone, email or online chat for all Advanced Energy products, including technical or selling related query. Identify & record coming query clearly, and response on time accordingly. Provide technical documents and related information to customer. Recognize customer real need and promote product & peripheral solution most fit for customer requirement. Recommend our product cross to competitor’s, collect application/commercial information, track & follow up selling potential. Support online remote/field trouble shooting for end customer. Perform specific application test on AC/DC & DC/DC power supply, or even competitor’s according to various customize condition. Power supply peripheral application circuit design, testing & document drafting. PCB layout and mechanical drawing design. Give product/application training and video/live demo to partners.

Requirement:

 1.Education/Training

Bachelor or above, major in Electrical or Electronic Project CET6 or above

2.Experience (minimum required)

3 years or above electronic product design or related tech-support experience is must AC/DC or DC/DC power supply related experience preferred

3.Knowledge

Overcome difficulty to accomplish work independently Competent to finish multi-task simultaneously Circuit design & application ability Good customer service consciousness Good written & oral expression skill Good elaborative faculty, especially for trouble shooting & critical issue Proficient computer skill, like MS Word, Excel etc. Good sense on teamwork, positive working attitude & sense of responsibility Bilingual customer service experience preferred Adaptable for night shift