Fortinet is growing and we are expanding our EMEA technical support team, we are looking for strong technical support engineers to join our FortiSase team. We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to skillfully develop alternative solutions for customers.

As a Technical Support Engineer, you will: 

Troubleshoot Fortinet’s Secure Access Service Edge product, FortiSASE.

Collection, analysis and change recommendations of configuration information

Collection and analysis of customer system information

Recommend corrective actions based on analysis

Provide Customer education where needed due to gaps in networking, product knowledge etc.

Consultation of technical documentation, bulletins and release notes for known problems

Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions

Follow up on technical cases, including proper escalation and management of the case until case closure

Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation

We Are Looking For: 

Candidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education

Deep working knowledge of operating systems -- Windows, OSX, Linux

Deep understanding of TCP/IP, routing protocols, L2/L3 switches

Strong understanding of BGP, Hub-and-Spoke technology, SDWAN

Strong Understanding of Authentication protocols - LDAP, SAML, RADIUS, OAuth

Experience with security products -firewalls, IDS/IPS, VPN, virus scanning

Strong troubleshooting and problem-solving skills

Strong communication skills, both written and verbal

Educational Requirement:   

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

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