**Job Family:** Customer Services **Req ID:** 473571 Siemens Mobility is dedicated to pioneering the future of transportation. Our dynamic team is always exploring new ways to drive innovation and efficiency in rail. We are searching for forward-thinkers who are eager to challenge themselves and make a tangible impact. If you are passionate about creating sustainable and intelligent transport solutions, we want you on our team.We are currently recruiting for a Technical Support Engineer to join our Siemens Mobility Rolling Stock business! Based out of the Temple Mills Depot in London and supporting the Eurostar project, you will work with the technical and performance team to offer technical support to the customer's maintenance teams, carry out technical investigations, and identify performance improvements.You'll make a difference by ….Providing technical support for the Siemens TSSSA team and customer's maintenance team on-site and at incidents off-depot.With minimal supervision investigate rolling stock casualties and undertake maintenance and repair of the allocated rolling stock to meet the requirements of the production plan.Support the completion of campaigns to contribute towards the improved safety and performance of the fleet.Regularly monitoring train defects and failures in traffic and liaise with the customer.Mitigating the risk of in-service failures through proactive intervention.Downloading and processing train diagnostic data, and undertake fault finding to an advanced level.Producing complex, analytical technical reports on fault investigation.Acting as Siemens representative on shift, providing technical support to the Operator's maintenance staff.Assisting other team members, both Siemens and customer, with the development of technical skills by acting as a mentor.Specialising in areas of technical expertise.Your success will be grounded by …Relevant engineering qualification or experience in a mechanical/electrical engineering environmentIn depth knowledge of Rolling Stock systems / procedures including schematics, fault finding techniques and download analysis (preferred)Ability to complete all records of actions and operations accurately and to proceduresAbility to fault-find using a number of different methods including diagnostic softwareAbility to understand and interpret relevant technical publicationsAbility to produce and analyze detailed analytical technical reportsGood communication skillsImportant to noteDue to the requirements to align with legal responsibilities imposed on us by the Working Time Regulations, ROGS Regulations and other Railway Group Standards, we advise that successful candidates are based up to 1 hour from the depot.You'll benefit from ...Our compensation package includes a competitive salary, company bonus, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.\#Transform The Everyday with usWe value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us! We are a Disability Confident Employer and welcome applications from all individuals, including those with disabilities. If you require any reasonable adjustments during the recruitment process, please contact your recruiter, who will be happy to support you. At Siemens, we promote a growth mindset, the self-belief that we can learn and grow, take on new challenges and adapt to change. If you don't match all the criteria for this role but feel you have transferable skills to enable you to succeed, we encourage you to apply\#LI-RS1