Do you enjoy solving complex technical and customer challenges?
Do you want a role combining technical expertise, project execution, and customer engagement?

Be part of a successful team

As a specialist within the HGI business, this role provides deep technical expertise across operations, projects, and customer support. You will play a critical part in strengthening customer relationships, improving service delivery, and ensuring safe and effective execution of technical solutions.

Partner with the best

As a Technical Support Engineer, you will be responsible for providing technical ownership and operational leadership across customer support, project execution, and HSEQ compliance. You will work closely with project managers, customers, and field teams to drive performance, innovation, and continuous improvement.

As a Technical Support Engineer, you will be responsible for:

Owning the resolution of escalated technical issues impacting customer relationshipsActing as technical point of contact for key account customers and internal teamsSupporting project managers in planning and executing major projectsManaging technical input for product design, build, and field executionReviewing installed telecoms and special projects to improve network performanceSupporting contract negotiations and tender technical inputsAssisting in managing service technician performance against KPIsDriving HSEQ leadership and compliance across operations and projects

Fuel your passion

To be successful in this role you will:

Have experience in project management and execution ownershipHave strong technical problem‑solving and customer support capabilitiesHave sound knowledge of small diesel generators and ancillary equipmentHave working knowledge of electrical regulations and safe installationsHave experience working in customer‑facing technical rolesHave strong organisational, communication, and data analysis skillsHave experience supporting H&S and environmental management systems

Work in a way that works for you

We recognize that everyone is different and that the way people deliver their best work varies. This role may require flexibility, including occasional out‑of‑hours work, travel, and onsite project support where required.

Working remotely from home or any other work location (3 days a week)

Working with us

Our people are at the heart of what we do. We promote an open, collaborative environment where individuals are supported to grow, contribute, and perform at their best.

Working for you

We offer a competitive package designed to support your wellbeing and career growth, including:

Work‑life balance and wellbeing initiativesStrong safety and compliance cultureLearning and development opportunitiesFinancial and insurance programsAdditional voluntary benefits