**Location:** Yerevan, Armenia | on-site **Department:** Technical Support Engineering **Job Type:** Full-time **About NI** At NI, our mission is to equip engineers and scientists with systems that accelerate productivity, innovation, and discovery. Are you excited by helping fellow engineers and scientists solve tomorrow’s grand challenges? Do you thrive on that “aha!” moment when cracking a complex technical problem? Do you enjoy collaborating with peers and sharing solving strategies? If you’re looking for a role where every day brings new challenges, we’d love for you to join our team and help NI’s customers achieve long-term success! **The Role** As a **Technical Support Engineer (TSE)** , you will be the trusted partner that customers turn to when they need expert guidance. You’ll combine your deep technical knowledge with problem-solving and communication skills to resolve issues, accelerate development schedules, and advocate for customers within NI. You’ll not only solve problems—you’ll build relationships, educate customers, and shape the future of NI products by providing feedback to our R&D and sales teams. **In this Role, Your Responsibilities Will Be:** + Resolve customer technical incidents during installation, implementation, and/or maintenance of NI products and platforms. + Call out complex issues to the appropriate internal teams while maintaining ownership of customer interaction. + Report design, reliability, or maintenance issues to R&D. + Identify new sales opportunities through support interactions and share insights with the sales team. + Support internal partners with technical questions. + Educate customers through training and technical engagements. + Guide customers through product startup, fixing, and solution maintenance. + Document and share knowledge to enable customer self-service (using Knowledge-Centered Service methodology). **Who You Are** :You readily action new challenges, without unnecessary planning. You persist in accomplishing objectives despite obstacles and setbacks.You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. **Fow this Role, You Will Need:** + Bachelor’s degree or equivalent experience in Engineering or Computer Science (preferred: Electrical Engineering, Computer Engineering, or Computer Science). + Professional-level English (B2 minimum). + Proficiency in one or more programming languages (LabVIEW experience preferred). + Ability to travel up to 10% of the time. **Preferred Qualifications that Set You Apart:** + Strong communication skills—able to explain technical concepts clearly to different audiences. Additional languages (French, Italian, or German) are a plus. + Problem-solving mindset—able to integrate information, find root causes, and propose innovative solutions. + Technical background—familiarity with electronic circuit design concepts and basic electronic instrumentation. + Adaptable—comfortable in a dynamic environment with varied daily challenges. + Team player—effective collaborator with peers and multi-functional teams. + Customer-facing experience—previous experience in support or service roles is an advantage. **Our Culture & Commitment to You​:** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. ​ The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson. **Requisition ID** : 25026194 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.