Job Title: Remote Technical Support Engineer Job Description We are seeking a Technical Support Engineer responsible for providing advanced technical support for all products in both production and commissioning phases. This role involves delivering engineering-level resolutions for hardware, software, and system issues, serving as the escalation point for frontline technical support engineers, and performing forensic data analysis. The position is pivotal in ensuring the highest level of technical support to our customers. Responsibilities + Provide advanced level technical support for products in production and commissioning phases. + Deliver engineering-level resolutions for hardware, software, and system issues. + Serve as the escalation point for frontline technical support engineers. + Perform forensic data analysis to address issues promptly. + Follow defined processes to ensure quick administration of resolutions and solutions. Essential Skills + Technical support experience. + Hardware troubleshooting skills. + Network support expertise. + Proficiency in Linux. Additional Skills & Qualifications + Bachelor's degree in an Engineering-related field. + 3 + years in a technical support role. + Experience with hardware debugging and troubleshooting. + Networking experience. Work Environment This position is 100% remote, with an initial 2 to 3-month period involving visits to customer sites to understand the equipment and robots used, which will aid in diagnosing issues. The role offers exposure to a variety of customers, providing a wide range of technical support experience. The company has demonstrated success with Fortune 100 customers and offers fully integrated automation systems for automating picking, sorting, transporting, and packing tasks across the entire supply chain. Pay and Benefits The pay range for this position is $42.00 - $43.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 31, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.