What makes us Qlik
Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 15 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone, at any skill level, the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating in over 100 countries with 38,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!
The Technical Support Team
At Qlik, our support Technicians are our HEROES. That’s because our technicians do more than manage complex technical support cases; they are determined, resilient, and have an unshakable positive mindset. Our team in APAC consists of more than 50 support professionals from multiple international backgrounds, who work and play closely together. We have a larger Global support team that we interact with daily, with locations in Barcelona, Lund, Sydney, Tokyo, USA, and Bangalore, India. We think you will love it here!
We will support you in your onboarding and training, and we expect you to quickly take ownership of tasks. It won’t be long before you’re running your assignments and making a real difference all by yourself. Prove yourself and you’ll find career progression will follow.
We’ll share ways of working and expect you to follow them; it’s all about keeping professional standards high while delivering the best experience and outcomes for our customers.
How you will spend your time as our next Technical Support Engineer
The Technical Support Engineer will provide telephone, screen sharing, and ticket-based support to our customers.Troubleshoots customer submitted problems by working together with our customers in a collaborative manner.Keeps customers updated regularly with the current state of their tickets.Investigate customers’ current situation and desired end state, and understand our customers’ needs and problems.Provides world-class customer experience by delivering satisfaction to every case for every customer.Interact with customers, understanding their problems and needs. Seeks workarounds and communicates technical solutions to the customer.Remain current with the Data Integration product functions and features, and with related technologies in the DI ecosystem.Reproduces customer problems in the lab.Assists in translating the customer problem into suitable technical terms for the R&D Support team to work on. Exhaust all efforts according to the working procedures before escalating a case.Maintain a shared knowledge base across the team by writing technical solution articles, documenting lessons learned from support cases, and participating in weekly meetings.Keep case summaries on cases for escalations and continuity.Maintain coherent working procedures to reflect a professional attitude and maintain efficiency.
You will be successful if
You have a bachelor’s degree in IT or equivalentWork experience of over 10 years in ITYou have excellent written and oral communication skills in Japanese and EnglishYou can methodically approach and solve technical problemsYou have excellent interpersonal skills You have excellent time management and organizational skills You are proactive and resourcefulYou have experience in analyzing system, network, and application log files and system performance metrics to diagnose and troubleshoot problemsYou have business level Japanese and basic English communication skills
You will thrive if you
You have knowledge of the following:Databases: Oracle, SQL Server, DB2, Teradata, MySQL, PostgreSQLOperating system (Windows, Linux: Seasoned on the command line; comfortable with built-in tools like top, iostat, lsof, and netstat.) Mainframe: IBM Z series, HP Nonstop, VSAM, IMSBig Data: Hadoop (preferred hands-on CDH/CDP implementation), Cloudera, Hortonworks, MapR, Kafka, MongoDBData Warehousing: Redshift, Vertica, Netezza, Hawq, Greenplum, SybaseIQCloud: AWS, Google Cloud, AzureSAPETL Administration or support: Has strong conceptual understanding of Data Warehousing and ETL, Data Governance and Security, Cloud Computing, and Batch & Real Time data processing. JAVA: Ability to read and understand advanced-level Java/ C++ (any programming language) and solid experience in reading and analyzing Java stack traces and exceptions.Debugging JAVA/JVM issues, Classes, Interfaces, Java Heap performance tuning, and optimizing Garbage Collection. Knowledge of analyzing Heap dump and Thread dump
Location
The role is in Tokyo, Japan
About Qlik
Qlik Company Page – Who we are! Our Values at Qlik: Challenge, Take Responsibility, Move Fast, Teamwork for Results, Be Open and Straightforward Competitive Benefits packageFlexible working environmentGiving back is a part of our culture – we give you a day to change the world. In addition, we encourage our employees to participate in our Corporate Responsibility Employee ProgramsLearn about our Corporate Responsibility Program by visiting Qlik.orgFollow us on Instagram @lifeatqlik and @Qlik Check us out on the muse! See employee testimonials!Check us out on Youtube!
Qlik is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic. We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
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