Job Title: Technical Support - Desktop Support - On-site Sydney Job Description The End User Support team is a 100% on-site role who provides desk-side support to the local Concentrix Catalyst site in Sydney, as well as remote assistance across ANZ with their information technology across a range of Windows and Mac devices. The role involves the setup, configuration and support of local site infrastructure including machine software and hardware, printers and networks. Looking to grow your IT career in a hands-on, fast-paced environment? Our End User Support team is seeking an IT Support Specialist for a 5-month maternity cover position on a Fixed Term Hire basis. The IT Support Specialist provides on-site technical assistance in our Sydney office while also supporting teams across ANZ remotely. This role is perfect for someone eager to expand their technical expertise, and enhance stakeholder experience. You'll be the go-to person for troubleshooting, setup, and maintenance of hardware, software, networks, telephony, and local IT infrastructure. **What You’ll Be Doing:** + **Desktop & User Support** – Install, configure, and troubleshoot **Windows & Mac devices** , manage accounts, and track IT assets. + **Network & Connectivity** – Assist with **LAN/WAN troubleshooting** , patching, and basic network admin tasks. + **Telephony & VoIP** – Support local **VoIP infrastructure** , diagnose issues, and coordinate handset replacements. + **Server & Security** – Perform basic **server troubleshooting** , ensure **patching and security compliance** . + **Printers & IT Equipment** – Provide **first-level printer support** , maintain video conferencing and smart board systems. + **Process & Compliance** – Follow **IT security guidelines** , PCI/COPC standards, and contribute to documentation & knowledge sharing. **What You Bring:** + **3+ years of IT experience** , with at least **2 years in an IT company** in a similar remote or on-site support position + Strong skills in **Windows & Mac support, troubleshooting, and hardware/software setup** + Understanding of **networking (WAN/LAN), VoIP, and Active Directory** + Ability to **diagnose & resolve** IT issues independently + Experience working with **O365, Microsoft Office, network printers, and enterprise applications** + Great communication skills and a **customer-first** mindset + **Bonus Points If You Have:** + Experience with **Cisco networking, Linux, or Uninterruptible Power Supply (UPS) systems** **Why Join Us?** At Concentrix, you’ll be part of a collaborative, supportive IT team in a dynamic work environment. This is your opportunity to work hands-on with technology, take ownership of solutions, and grow your expertise while supporting a high-energy workplace. Apply today and take the next step in your IT career! Location: AUS Sydney - Level 21-Suite 1, 175 Pitt Street Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**