Job Title: Technical Support Representative (Hybrid) Location: Lowell, MI | Tulsa, OK | Menomonee Falls, WI | Stuart, FL Schedule: Hybrid (3 days in office, 2 days remote) Contract Duration: Through December 2025 Core Hours: 8:00 AM – 5:00 PM EST About the Role Join the world’s largest recreational marine business as a Technical Support Representative. In this hybrid role, you will be the voice of the brand, delivering exceptional customer service and technical support for our consumer product lines. You’ll help customers troubleshoot issues, understand product features, and navigate warranty processes—all while contributing to a positive and efficient call center environment. Key Responsibilities + Provide technical support via phone and email to ensure a positive customer experience. + Answer product-related questions including features, benefits, installation, sizing, and compatibility. + Troubleshoot and diagnose issues using schematics, wiring diagrams, and technical tools. + Document customer interactions and resolutions in the call center system. + Assist in the development of FAQs, troubleshooting guides, and training materials. + Review and contribute to manuals, technical bulletins, and marketing content for accuracy. + Support customers through product repair and replacement programs. Required Qualifications + Must be able to work hybrid (3 days onsite) from one of the following locations: Lowell, MI; Menomonee Falls, WI; Tulsa, OK; or Stuart, FL. + 1–2 years of experience in Marine or RV electronics OR + ASE A6 Electrical/Electronic Systems Certification OR + MEI – Marine Electronics Installer Certification. + Strong verbal and written communication skills. + Proficiency in Microsoft Office and ability to learn internal systems (e.g., ERP). + Ability to read and interpret technical documents, schematics, and manuals. + Proven problem-solving and conflict resolution skills. + Strong organizational and time management abilities. Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Lowell,MI. Application Deadline This position is anticipated to close on Jun 27, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.