**Job Summary** + Lead field technical support for all CRM products across Hong Kong + Provide secondary clinical and technical support for Taiwan when required, especially for new therapy or new product launch + Deliver in‑procedure support for implantations, device programming, and follow‑up workflows + Serve as the primary education resource for electrophysiologists, cardiologists & healthcare professionals + Troubleshoot device performance and ensure adherence to Abbott quality and safety standards + Develop, execute, and manage training programs for internal field teams and external healthcare professionals + Support new product introductions with structured education plans and field deployment + Collaborate with sales and marketing to drive therapy adoption and customer satisfaction + Standardize training content and share best practices across Hong Kong and Taiwan + Support business objectives through clinical excellence, customer engagement, and operational efficiency **Job Responsibilities** + Provide on-site clinical and technical support during CIED implantation (including Aveir as a new therapy development) and follow-up procedures. + Serve as the primary technical expert for physicians and clinical staff, ensuring safe and effective device use. + Troubleshoot technical and procedural issues in real time to ensure optimal clinical outcomes. + Support post-procedure follow-up and device interrogation as required. + Develop and deliver structured training programs, workshops, and hands-on simulations for Cardiologists & Health Care Professionals (HCPs) + Provide continuous education on system updates, best practices, and procedural innovations. + Maintain high levels of clinical competency and certification in Aveir technologies (Aveir Accessor in Hong Kong & Taiwan). + Work closely with sales, marketing and clinical teams (e.g. IDE trails) to ensure aligned commercial and clinical execution. + Provide field insights to internal teams regarding product performance, customer feedback, and training needs. + Participate in cross-functional meetings, strategy planning, and regional training events. + Ensure all field activities comply with local regulatory requirements, company policies, and industry standards. + Document clinical activities, training sessions, and case support in accordance with CRM division guidelines. + Support complaint investigations and product feedback processes when required. + Deliver remote or onsite case support and education in Taiwan as assigned. + Assist in developing training frameworks and clinical readiness plans specific to Taiwan’s healthcare landscape. + Collaborate with the Taiwan CRM team to ensure consistency in Aveir clinical execution. **Requirements: Education and Experience** + Sound industry and product knowledge + Ability to build a strong annual plan + Strong working knowledge of sales force process and ability to assess market drivers + Drive for Results + Ability to interface with key opinion leaders + Organizational Awareness; Strong Influencing and interpersonal skills + Excellent spoken and written of English and local language + Preferably with IBHRExam & Aveir DRC certification An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com