Make your mark at the world's largest HVAC company

Daikin Applied is seeking a Technical Support Analyst III who will provide prompt, accurate, expert technical advice to sales representatives, customers, and service groups regarding the application, operation, and maintenance of HVAC equipment. Promotes the collection, fabrication, and retention of technical resources for HVAC product support. Contributes to exceptional product quality. When employee is field based, they will work with minimal supervision. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: East Coast Remote, (Eastern Time Zone)

What you will do:

Provide expert level HVAC technical support to sales representatives, customers and service groupsDeliver priority support to Data Center customers and work closely with other individuals within the organization who share this focus.Maintains communication records, necessary details within SalesforceManages large amounts of incoming calls and emailsPromptly and accurately enters all incoming requests within Salesforce CRMBuild sustainable relationships and trust with customer accounts through open and interactive communicationIdentify and assess customers’ needs to achieve satisfaction and take the extra mile to engage customersConsults with development engineering regarding product performance and issuesWrites Service Bulletins and ProceduresThrough specialized and advanced technical knowledge of the Daikin Applied Product line, provide global support for any complex product or systems design issues involving these productsServe as an ad hoc Daikin Applied Americas factory representative on trouble jobs. Review and diagnose the many unique and diverse systems designs to which these products may be appliedClearly and effectively communicate findings of any potential design or systems issues to any combination of engineering, contractor, and service or owner audience.Conduct on-the-job and individualized mentoring as the subject matter expert to service technicians and supervisors using adult learning and demonstration principles.Train and onboard Technical Support AnalystsAssists training department with training on new product in a formal settingEvaluates and provides resolution to field service quality issuesBecomes quickly informed of new products, their needs and applications Handles special projects and brings them to resolution

What’s in it for you:

The ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

2 year Associates Degree or equivalent from 2 year college degree or technical school7 years of related HVAC experience and/or trainingWork visa sponsorship is not available for this position

Preferred Qualifications:

Bachelor’s degree10+ years of related HVAC experience and/or experience

Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:Multiple medical insurance plan options + dental and vision insurance401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributionsCompany provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverageShort term and long term disability3 weeks of paid time off for new employees + 11 company paid holidaysVacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrualPaid sick time in accordance of the federal, state and local lawPaid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from $80,400- $132,800 in Staunton, VA. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!