Job details The Technical Support Analyst I acts as a primary contact for technical support at the Credit Union and perform initial triage of incoming requests. Follows developed procedural and support documentation to successfully resolve requests with a high level of customer service. Escalates tickets to other Technology Support staff members as necessary. Assists in maintaining desktop hardware equipment. ...
Responsibilities:
- Provide onsite or remote diagnoses and resolution of computer hardware and software problems using all available diagnostic tools and techniques.
- Ensure that Service Center service requests are responded to, triaged, accurately documented and resolved in alignment with SLA requirements.
- Ensure all new desktop hardware is entered into inventory immediately upon receipt, labelled according to IT department standards and provides asset system updates when hardware is deployed.
- Set up, manage, and delete employee user accounts while maintaining an inventory of desktop hardware.
- Monitor and update service desk tickets to ensure compliance with service level agreements, keeping users informed throughout the resolution process.
- Assist with setup of department meetings and conference calls.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Strong problem-solving skills, an internal drive for success and the ability to work independently.
- Superior customer service skills with the ability to understand staff needs and translate complex technical jargon at the appropriate technical level with individual staff.
- Strong attention to detail with the ability to create professional documentation.
- Adaptable and comfortable working with evolving technologies and maintaining current knowledge through ongoing education.
- Willingness to travel to branch locations and be available on-call, including nights and weekends as needed.
- Desire to follow change management processes and produce detailed documentation.
- Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders. Courtesy and tact are essential.
- Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.

Education:
Associate

Experience:
1-4 years

Qualifications:
- Associate or bachelor's degree in computer science, MIS, or a related field, or 2+ years of relevant experience in technology support positions.
- Proficiency in Windows 10/11, Office 2019/365, Active Directory, and remote support tools; knowledge of TCP/IP networking, current Windows Server OS and mobile device support.
- Current or willingness to obtain CompTia A+, CompTia Network +, ITIL, or equivalent certifications within 12 months.
- Experience working in a financial institution or other highly regulated industry.


Apply now at www.spherion.com/apply/75034

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Show lessShow more The Technical Support Analyst I acts as a primary contact for technical support at the Credit Union and perform initial triage of incoming requests. Follows developed procedural and support documentation to successfully resolve requests with a high level of customer service. Escalates tickets to other Technology Support staff members as necessary. Assists in maintaining desktop hardware equipment.

Responsibilities:
- Provide onsite or remote diagnoses and resolution of computer hardware and software problems using all available diagnostic tools and techniques.
- Ensure that Service Center service requests are responded to, triaged, accurately documented and resolved in alignment with SLA requirements.
- Ensure all new desktop hardware is entered into inventory immediately upon receipt, labelled according to IT department standards and provides asset system updates when hardware is deployed.
- Set up, manage, and delete employee user accounts while maintaining an inventory of desktop hardware.
- Monitor and update service desk tickets to ensure compliance with service level agreements, keeping users informed throughout the resolution process. ... - Assist with setup of department meetings and conference calls.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Strong problem-solving skills, an internal drive for success and the ability to work independently.
- Superior customer service skills with the ability to understand staff needs and translate complex technical jargon at the appropriate technical level with individual staff.
- Strong attention to detail with the ability to create professional documentation.
- Adaptable and comfortable working with evolving technologies and maintaining current knowledge through ongoing education.
- Willingness to travel to branch locations and be available on-call, including nights and weekends as needed.
- Desire to follow change management processes and produce detailed documentation.
- Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders. Courtesy and tact are essential.
- Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.

Education:
Associate

Experience:
1-4 years

Qualifications:
- Associate or bachelor's degree in computer science, MIS, or a related field, or 2+ years of relevant experience in technology support positions.
- Proficiency in Windows 10/11, Office 2019/365, Active Directory, and remote support tools; knowledge of TCP/IP networking, current Windows Server OS and mobile device support.
- Current or willingness to obtain CompTia A+, CompTia Network +, ITIL, or equivalent certifications within 12 months.
- Experience working in a financial institution or other highly regulated industry.


Apply now at www.spherion.com/apply/75034

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Show lessShow morekey responsibilities

- Provide onsite or remote diagnoses and resolution of computer hardware and software problems using all available diagnostic tools and techniques.- Ensure that Service Center service requests are responded to, triaged, accurately documented and resolved in alignment with SLA requirements.- Ensure all new desktop hardware is entered into inventory immediately upon receipt, labelled according to IT department standards and provides asset system updates when hardware is deployed.- Set up, manage, and delete employee user accounts while maintaining an inventory of desktop hardware.- Monitor and update service desk tickets to ensure compliance with service level agreements, keeping users informed throughout the resolution process.- Assist with setup of department meetings and conference calls.

experience

1-4 years

skills

- Strong problem-solving skills, an internal drive for success and the ability to work independently.- Superior customer service skills with the ability to understand staff needs and translate complex technical jargon at the appropriate technical level with individual staff.- Strong attention to detail with the ability to create professional documentation.- Adaptable and comfortable working with evolving technologies and maintaining current knowledge through ongoing education.- Willingness to travel to branch locations and be available on-call, including nights and weekends as needed.- Desire to follow change management processes and produce detailed documentation.- Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders. Courtesy and tact are essential.- Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.

qualifications

- Associate or bachelor's degree in computer science, MIS, or a related field, or 2+ years of relevant experience in technology support positions.- Proficiency in Windows 10/11, Office 2019/365, Active Directory, and remote support tools; knowledge of TCP/IP networking, current Windows Server OS and mobile device support.- Current or willingness to obtain CompTia A+, CompTia Network +, ITIL, or equivalent certifications within 12 months.- Experience working in a financial institution or other highly regulated industry.

education

Associate

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