On-SiteOn-SiteThe Technology Support Analyst position is responsible for coordinating the installation, moves and changes to the WAN/LAN network, telecommunication equipment and services, software and other internal organization technology requirements in ManpowerGroup field offices initiated by new, relocation, expansion and cease-driven facility projects. Project support requires managing multiple vendors and customers for multiple projects at all times.
Project Support – 55%• Project Management to include successful MAC projects. Including but not limited to new, relocation and expansion or upgrade projects that involve WAN/LAN/WLAN network equipment, telecommunication coordination, business software and other ManpowerGroup technology requirements.• Assist local field offices with determining their technology needs and providing the most cost effective solutions• Assist in the creation and maintenance of documentation of policies and procedures• Maintain record keeping systems that include equipment, telecommunications, vendor databases and other files
Vendor and Cost Control – 25%• Ensure orders, facility preparation and day to day activity is on time, accurate and complies with ManpowerGroup standards• Responsible to track cost savings due to making recommendations to field offices or the redeployment of equipment• Audit of vendor invoices on a monthly basis to ensure timely and accurate billing
Customer Support – 20%• Provide expert level escalation and technical leadership to support internal customer needs
The Technology Support Analyst position is responsible for coordinating the installation, moves and changes to the WAN/LAN network, telecommunication equipment and services, software and other internal organization technology requirements in ManpowerGroup field offices initiated by new, relocation, expansion and cease-driven facility projects. Project support requires managing multiple vendors and customers for multiple projects at all times.
Project Support – 55%• Project Management to include successful MAC projects. Including but not limited to new, relocation and expansion or upgrade projects that involve WAN/LAN/WLAN network equipment, telecommunication coordination, business software and other ManpowerGroup technology requirements.• Assist local field offices with determining their technology needs and providing the most cost effective solutions• Assist in the creation and maintenance of documentation of policies and procedures• Maintain record keeping systems that include equipment, telecommunications, vendor databases and other files
Vendor and Cost Control – 25%• Ensure orders, facility preparation and day to day activity is on time, accurate and complies with ManpowerGroup standards• Responsible to track cost savings due to making recommendations to field offices or the redeployment of equipment• Audit of vendor invoices on a monthly basis to ensure timely and accurate billing
Customer Support – 20%• Provide expert level escalation and technical leadership to support internal customer needs