Job Description To provide technical support for a healthcare clients proprietary PACS (Picture Archive Communication Systems), primarily via phone and remote server and workstation access. PACS are image repositories for medical images for clinical use. The role involves scoping, troubleshooting, and driving an issue to resolution. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • Knowledge of troubleshooting Windows Operating Systems and WKS • Basic knowledge of TCP/IP network operation • Basic Knowledge of Active Directory operation and troubleshooting • 2 year Diploma program in Information Technology or or Bachelor Degree in Computer Science or equivalent experience - Very strong customer service ability and communication skills. NICE TO HAVE SKILLS AND EXPERIENCE • Windows command line, Powershell, proficiency - Windows server experience • Detailed knowledge of TCP/IP and OSI model • CCNA – Cisco Certified Network Associate • Experience working in a Support Center • Proficiency in Troubleshooting Active Directory • Experience providing technical support in a collaborative environment. - LINUX experience - Programming/coding experience